The transformation started with a deep dive into their existing workflows to uncover inefficiencies and opportunities for improvement. By streamlining operations and developing clear, effective Standard Operating Procedures (SOPs), we brought structure and consistency to their processes. We identified key areas such as accounting and project management that could be successfully outsourced, freeing up valuable time and energy for the team to focus on their creative strengths. Collaborating with a new accountant allowed us to dig deep into financials and make a positive impact on the firm’s profitability. One of the most impactful shifts came from implementing systems for client communication, project tracking, and day-to-day operations. With these repeatable, strategic processes in place, Jessica and Kiera gained the clarity and support they needed to run their business more confidently and sustainably while creating space to grow.